What Is Quality?

How We Define Quality 
What is quality? It depends on who you ask.
"Quality" means different things to different people. If you ask someone to define the word "quality" in a hospital, you may get a variety of answers.

Here are some key indicators of quality healthcare at Piedmont Fayette:

World-class Customer Service
Patients often describe quality in terms of customer service, bedside manner, good food, nurse attentiveness and ease of access to facilities. We believe patient satisfaction is an important part of the healing process. As a part of our commitment to improving patient satisfaction, Piedmont Fayette conducts ongoing patient satisfaction surveys. These surveys form the basis of our efforts to refine our customer service strategy.  

Clinical Excellence
For doctors and medical staff, ensuring "quality" means measuring clinical outcomes, adhering to best medical practices and ensuring patient safety. Piedmont Fayette 's quality and patient safety officers are dedicated to measuring and analyzing patient safety statistics and identifying opportunities to improve.

Quality care and patient safety are particularly critical for acute-care hospitals like Piedmont Fayette Hospital and reducing the chance of complications is a top priority. Piedmont Fayette Hospital remains committed to improving its quality and patient safety measures, and has been recognized for its efforts.

Leadership and Staff
Hospital administrators strive for quality in terms of finance, corporate compliance, supply management and plant operations. Nurses and other employees see job satisfaction as an important measure of quality.

Community Benefit
Another aspect of quality healthcare is community involvement. Piedmont Fayette Hospital's community outreach program offers early detection and disease prevention screenings at no or low cost to the community. In addition, Piedmont Fayette sponsors community events and partners with other organizations, including the American Heart Association, American Cancer Society, Alzheiners Association, March of Dimes and American Red Cross.

Piedmont Fayette recognizes that providing world-class patient care ultimately requires a commitment to ongoing improvement in patient satisfaction, clinical outcomes, administrative processes and community involvement. That's why Piedmont Fayette relies on the talent and teamwork of its staff, physicians and administrators, as well as feedback from patients, when planning quality improvement initiatives.